Although it’s mostly forgotten now due to their awful reputation, BetUS actually had a good brand name when they first started accepting bets back in 2000. When they were doing everything properly, they were getting outstanding reviews. Unfortunately, they quickly turned into a book that was synonymous with scamming as they thought they could get away without paying players. They would offer humongous deposit bonuses and attract all sorts of squares to deposit, but when it came time to withdraw funds, they would give you the runaround. They withhold payments or simply never payout, and once news of this got around the community, it was landed on the blacklist
The modern-day BetUS is a bit better but mostly the same. There have been many complaints from players about a few key topics such as slow payments, trouble withdrawing winnings, poor customer service and crushing rollover requirements. They have attractive promotions, but customers are understandably hesitant to accept them due to this sportsbook’s bad history on changing their terms and conditions randomly.
Is BetUS Legit?
Technically, they’re a legitimate company but they have long history of scamming players but not paying out their winnings, doing shady things with bonuses or giving them the run-around when the try to get their money. Maybe things will change in the future but for now, this is not the place to play.
The first way you can tell that this is a shady sportsbook is you can’t get all of the details on their website. The same goes with their deposit bonus, which is somewhat unclear if you only visit the website. All that we know from the site is that you can get a 50% sign-up bonus, a 50% bonus when you re-up, a 35% bonus if you refer friends and a 10% bonus in casino chips. They call that a 135% bonus but that’s not the case. You can’t get the sign-up and re-up bonus at the same time, and you don’t get the 35% unless you refer someone. Furthermore, they don’t tell you about rollovers or whether it’s a cash or free play.
In terms of their ongoing bonuses, we also don’t really know what’s offered. They tell you that you can free bets, free gear and special bonuses, but there are no specific details as to what’s there. There’s a hot chic on the Promotions page, which is nice eye candy, but there are no details or terms and conditions, which just further indicates that they’re still engaged in the shady stuff.
Lastly, BetUS has been heavily criticized for their “Bait and Switch” tactic. This tactic is when a customer gets offered a specific bonus as an incentive to make an initial deposit, then when the customer makes that first deposit, BetUS takes the offer away. In most cases, it is reported that the player was given the offer by mistake and is deemed unable to receive such bonuses. The customer is then forced to hand over their deposit even after not getting the offer that they originally signed up for.
BetUS Loyalty Program
BetUS also has a loyalty program in which you pick up points at betus.com.pa. You can receive more free play betting offers if you switch up to a higher package on their site. They also offer free merch and other incentives to keep their customers loyal and coming back. As you could tell from our review, they have a number of enticing offers but you should always be weary of accepting them. The good news is with these, they do display them on the page, so you can log in and get details.
BetUS accepts credit card deposits with Visa, MasterCard and American Express. You are able to call them at 1-888-51-23887 or login to betus.com.pa and visit the Make a Deposit section to deposit. At BetUS all transactions made will have to be in US dollars and the max amount you can deposit per transaction is $2,499. You can call their customer service team if you would like to increase your deposit limits or if you have any questions about cash transfers.
BetUS Deposit Methods
BetUS also accepts Bitcoin, Litecoin, Bitcoin Cash and Ethereum. In order to use any of these deposit methods you will first need a cryptocurrency wallet. After that you will need to buy the currency, transfer the funds to your wallet, then you can send those funds to the address given to you by BetUS. This sportsbook does not charge any type of deposit fees when using cryptocurrency and you are able to deposit anywhere from $10 to $50,000.
This sportsbook is very quick to accept deposits and their customer service team will help you throughout the entire process. But withdrawing money from BetUS is a lot more difficult. They are known around the industry to cut the limits of winning players to almost zero, and then expect the player to fight through loads of different hurdles before being able to request just one withdrawal.
BetUS Withdrawal Methods
They have struggled mightily when paying players in a quick and timely matter as well, so even when payouts do arrive, they aren’t fast. Any fans of sports betting must have 100% confidence that the sportsbook will be able to not only accept their deposit but pay them their winnings. This is not a sportsbook that has our confidence.
If you are lucky enough to make a withdrawal from BetUS, you may receive free transfer to your cryptocurrency wallet. If instead you want to withdraw in dollars, you can contact their customer service staff to get more information about bank transfer. But be aware that requesting high withdrawal have gone hand in hand with very long waiting periods and delays. Lastly, it is important to note that their daily limit for any payouts is $5,000.
Many customers have found it difficult to withdraw their money from BetUS and have been told that they have to play a ridiculous amount of their balance or make a multitude of bets before even thinking about withdrawing. Rumor has it that this hasn’t been as big of an issue in 2020 but there have been too many complaints historically, so count us skeptical. BetUS players report that their winnings are held in place due to outrageous rollover requirements and often times they switch to a different sportsbook because of this.
When on BetUS’ site, you will quickly realize how organized and clean it looks. They have all the sports that they cover listed in order of popularity on the left side of your screen. They actually have a huge selection in the betting menu with everything from the major sports to e-sports to financial options to horse racing and more. They actually have a fantastic sports betting menu.
We also like how things are organized because you can hit a button to see all of the sports or hit a button to see what’s live or even click on Last Minute Bets to bet on what is about to start.
Once you make a selection, the betting slip pops up on the right and is incredibly intuitive. It allows you to stack up parlays and teasers with little difficulty. Although their design is quite normal, most players admire their simple layout as they look for a sportsbook to invest in. They even have a search toolbar, which helps players greatly when trying to search for specific sporting events.
BetUS Sports Betting Experience
BetUS’ sporting coverage is considerably large. They have a huge array of major sports betting lines like NFL, NBA, NHL, MLB, college football and college basketball. They also have tons of futures and props for each sport. For example, in the dead of the NFL offseason, we found lines on conference futures, super bowl futures, odds to win different awards like Rookie of the Year and MVP, odds to win divisions, final division standings and tons of player props like rookie player receiving yards totals and things of that nature.
They also have tons of options for the live betting too. On a random Wednesday at midnight, they were offering live betting lines on Costa Rican basketball and various esports too.
BetUS has a very impressive world soccer section. They have lines on all major leagues such as the Premier League, La Liga, Serie A, and MLS, but they also have lower leagues from around the world. Although, their list of betting options is a little bit of a downside. Some sportsbooks offer hundred of bets for a single soccer game but BetUS only offers moneyline, total goals, correct score, basic handicap, and half-time/full-time betting.
BetUS surprisingly covers esports in good depth. You’ll find a wide swoth of games on the board every single day from Counter-Strike leagues to DOTA 2 to League Of Legenda, NBA 2K, Rocket League and much more.
Quality of Odds
This sportsbook provides very competitive odds as a way to stand out in what is a crowded betting market in 2020. Their lines are tempting compared to the market average and their moneylines odds are among the best on multiple sports. This site does not provide reduced juice, but they do hold some very interesting spreads. An example would be if most sites offer -110 on a 10-point spread, then BetUS could offer -110 and an 11-point spread. Which could give you a better chance of winning.
We have fully scoped out the BetUS betting lines for various different sports such as the NBA, NHL, and Premier League games and we have found out that they compare very well to their competition. But always ask yourself, is BetUS for real? They are licensed by Curacao Gaming, although there have been many complaints from people in the SBR community about this particular sportsbook in recent years.
BetUS Mobile Betting Review
BetUS’ mobile site is fully optimized for mobile devices and is very user friendly. The site is simple to look through on all smartphones and tables, and it should take minimal time to find the sport and lines that you are searching for. Their bet slip also runs very smoothly on mobile devices, which is useful when trying to take advantage of the live betting section that they offer. Their design is nothing crazy and you aren’t going to be amazed by the aesthetics, but the site is simple, easy to navigate, and well organized.
BetUS Casino and Other Betting Options
BetUS also offers a casino with a large variety of table games and super slots to decide upon. To go along with this, they also have an outstanding blackjack section, which has a multitude of different variants, with the betting limits capped at $500. But that’s not all, BetUS also has a video poker section with multiple different games to look through. Some other games included are keno, video bingo, all-star slots, and roulette.
Lastly, BetUS also offers a racebook with betting lines across Australia, Hong Kong, North America, and Dubai. There are some customers that may prefer to see racing from Europe and Japan, but overall this racebook is very solid. You can also find harness racing and a section for Kentucky Derby prep races. They even have a section for greyhound racing as well to fully round it out.
BetUS offers 24/7 customer service but players have often reported that it is difficult to get in touch with anyone that is willing to help solve their issues. Their customer service ratings have been on a continuous downfall after reports of confiscated bonus winnings, delayed payments, and arguments over fairness of their casino software. Other players have reported that they are given the run-around whenever they are trying to get their payouts.
We will say that it does appear that the sportsbook is trying to turn the tide and is trying to run an honest operation in 2020. It’s hard to say whether that’s in fact the case or not. There are less complaints coming these days but that’s partially because so many players know that this book used to have a really bad history.
BetUS does not have a good reputation in the sports betting community. They have a reputation of scamming players out of their winnings, so we recommend you play elsewhere.
BetUS Review: Conclusion
BetUS has some very intriguing betting lines with tempting promotions, but its important to note that it may take of lot of exerted effort in order to receive your winnings. BetUS is a licensed company and now supposedly has a player base receiving fair treatment. However, with so many bad reviews historically, do you really want to risk it when there are so many better options out there?
The other thing here is why risk it? BetUS has a big sports betting menu and they do offer tons of live betting but you can find the same at many other sportsbooks. That being the case, why bother? Companies like Bovada will never screw you on this level and if you’re looking for a sportsbook that has a tangible selling point, you could go with Bookmaker for their early lines, Bovada for their excellent live betting, Pinnacle for their awesome low juice and casino, GT Bets for just an overall solid book and Heritage Sports for their high limits and low juice.
What is it that makes BetUS all that unique? That being the case, we’d recommend you stay away and save yourself the headache. Our main goal at Sportsbook Audit is to protect the players and make sure they don’t get scammed. If you play at BetUS, you’re putting yourself at risk of getting scammed. We highly recommend you deposit and play at a book with a better reputation.
BetUS Company Details
BetUS is located in San Jose, Costa Rica and is said to have a total staff of 550 people. This sportsbook is owned by Firepower Trading Ltd, which is based in Nicosia. Their online wagering site domain is registered in Panama.
BetUS currently has a license with Gaming Curacao which promises to only award a license to sportsbooks that can prove financial stability and integrity. They pledge to also keep BetUS under watch and to conduct multiple compliance audits to further ensure that they uphold the license terms and conditions. BetUS claims that they use a “unique encryption system” but unfortunately does provide any details of security measures in order to keep players’ personal details safe. Because of this, many players would rather use Bitcoin in order to keep themselves anonymous and protect their identity.
Country Restrictions: None
Location: San Jose, Costa Rica
Date Launched Online: 2000
Customer Service Hours: 24/7, 365 days a year
Live Chat: Available
Minimum Bet: $5
Maximum Bet: Up to $5000 but can call for higher limit
Currencies Accepted: USD, Bitcoin, Bitcoin Cash, Litecoin, and Ethereum
BetUS Customer Service Contact
Customer Service: 1-888-512-3887 Address: BetUS Oficentro Ejecutivo Sabana Sur, Edificio 2, Piso 3, San Jose, Costa Rica Email: custhelp@BetUS.com.pa Live Chat: Available